Now in early access
Support that keeps
people in charge
and AI in support
BIX, our AI agent, takes the repetitive questions so your team spends its judgement where it actually counts. It answers from your own content, says plainly when it doesn’t know, and hands to a person with the whole conversation intact.
14 day free trial. No credit card required.
- Set up in minutes — no engineers required
- BIX answers only from your own content
- Every reply hands over cleanly to a person
One platform, every product your support team needs
A complete solution for AI and human agents. BIX and CYBIX are built together, so you have full visibility across your entire operation — and your team and BIX can collaborate seamlessly to deliver perfect customer experiences.
Team inboxes
Team Tickets 1
Inbox Basics
CYBIX Basics
Billing operations
BIX Questions
Teammates ›
Views ›
BIX AI Agent ›
Mentions
Customer A
⏸ Close⚡ Credit limit increase Procedure triggered
BIX's thoughts (Step 1) ⌃
The customer is asking to increase their credit limit to $30,000. Since this exceeds the auto-approval limit, I'll gather their account history and route the request to a credit specialist for approval.
👁 Read credit profile and payment history
◎ Assign to credit specialist, auto-approval threshold is exceeded
AI Summary
- Request to increase limit from $12,000 to $30,000
- Account in good standing (12 months on-time payments)
- Above automated approval threshold, routing for review
✉ Reply ▾
Use ⌘K for shortcuts
Everything in one platform
Not five tools taped together
CYBIX replaces the chat widget, the helpdesk, the AI bot and the WhatsApp workaround — with one inbox your team actually enjoys working in.
AI
BIX answers first
Trained on your own website and documents — no scripts, no decision trees.
- Answers in the customer's language, day and night
- Hands over to a human with full context
- Says so honestly when nobody is available
- Turns a conversation into a ticket in one tap
- Per-channel tone and instructions
- Your own model key: Groq, OpenAI, Anthropic, Gemini, Mistral
Channels
Every inbox, one screen
Website chat, WhatsApp, email and Telegram land in the same shared inbox.
- WhatsApp without the Meta API — scan one QR code
- Email inboxes over IMAP, Gmail and Outlook
- Telegram bot in two clicks
- Video calls with live transcription
- Returning customers keep their history
- Auto-assignment by workload and SLA
Messenger
A widget that looks like you
One script tag; every setting stays live from your dashboard.
- Colour, greeting, position and launcher video
- Interactive video funnels with choice buttons
- Opens on home, straight into chat, or your own page
- Multiple widgets for multiple brands
- WordPress plugin and Shopify snippet
- Light, dark, gradient and glass themes
Operations
The work behind the chat
Tickets, workflows and reporting built for support teams, not project managers.
- Tickets with SLAs, priorities and auto-triage
- Workflows and outbound campaigns
- Knowledge hub that improves itself
- Reports, live world map and conversation analytics
- Teams, roles and mentions
- Mobile app for iOS and Android
Business
Built to resell
Run CYBIX as your own product, on our cloud or your servers.
- Full white-label: your name, logo and domain
- Client workspaces under one agency account
- Partner discounts up to 45%
- Self-hosted with a licence and one install script
- SSO, HIPAA mode and audit log on Expert
- Migration from Intercom, Zendesk and Freshdesk
Start today
Live in five minutes, free for fourteen days
No credit card, no implementation project. Paste one script tag and BIX starts answering from your own website.
Omnichannel
One inbox for every channel
Email, live chat, WhatsApp, SMS, social, and phone all land in the same place — one thread per customer, no matter how many channels they use. BIX works the frontline across all of them, and AI Copilot sits beside your agents in the composer, drafting replies with the full history of every conversation already in view.
- Chat
- SMS
- Social
- Phone
Your inbox
One thread per customer
How we build it
Support software usually optimises for tickets closed. We would rather optimise for the customer on the other end — and for the team answering them.
People own the outcome
BIX drafts, answers and resolves the routine. Your team decides what a good answer looks like, and keeps the calls that need judgement.
It says when it doesn’t know
BIX answers from your own content and nothing else. When the answer isn’t there, it says so and brings in a teammate rather than guessing.
Measured by resolutions
Success is a customer who got helped, not a ticket that disappeared. You pay when BIX actually resolves the conversation.
How it works
One system, three moves
Connect your knowledge
Point BIX at your help center, internal docs, and past conversations — it takes minutes, not a migration project. BIX grounds every answer in your content, so it never improvises policy and never answers questions it shouldn't. Update an article once, and BIX knows it everywhere, instantly.
BIX resolves the frontline
From day one, BIX handles the repetitive majority of your volume — order status, account changes, billing questions — across every channel and in every language your customers speak. It resolves an average of 65% of conversations completely, with answers your customers rate as highly as your best agents'.
Your team handles the rest
When a conversation needs judgment, empathy, or an exception, BIX hands it to your team with a full summary attached — no customer ever repeats themselves. Your agents work in the fastest inbox in support, with Copilot beside them, focused entirely on the conversations that deserve a human.
CYBIX helpdesk
CYBIX is a fully-featured AI-powered helpdesk
With an omnichannel inbox, AI-powered ticketing, and real-time assistance from Copilot, your human team has everything they need to onboard faster, work more efficiently, and deliver better customer experiences.
- Inbox — the fastest inbox in support
- Copilot — an AI assistant for every agent
- Tickets — SLA routing and an urgent lane
- Workflows — no-code automation at scale
- Omnichannel — WhatsApp (with media), email, chat, voice
- Video calls — native calls with live AI transcription
- Analytics — first-party visitor tracking, live world map
- Multilingual — 45+ languages, everywhere, automatically
- Knowledge hub — one source of truth for AI
- Outbound — proactive messages that deflect
- Workload management — auto-assign to the least busy agent
- Enterprise — SSO, HIPAA mode, audit log, white label
Update my address
Submitted · 1min ago
Clara will pick this up soon
luis.easton@acme.com
Ticket ID
Update address
Submitted🎫 #8743 · Luis Easton · Shared
Customer has moved to a new house and is requesting to change their address to 303 New Haven Road.
Details
LINKS
＋ Tracker ticket
BIX AI Agent
An AI agent that answers from your knowledge
BIX resolves your frontline support instantly — across every channel, in every language, with the tone of your brand. When a conversation needs a human, BIX hands it off with full context, so nothing gets lost.
65%
average resolution rate
99.9%
uptime across channels
2x
faster first response
Train
Configure BIX's behavior, tone, and actions.
Test
Evaluate BIX's answers before going live.
Deploy
Launch BIX across channels and audiences.
Analyze
Improve performance with actionable insights.
BIX
AI Agent · resolves 65% of conversations
Resolved by BIX — no human needed
“We ran our old helpdesk for seven years and assumed slow was normal. Six weeks after switching, BIX was resolving two thirds of our volume and our team was answering the rest in minutes — our customers noticed before our board did.”
Elena Vasquez
VP of Customer Experience · Northbeam Logistics
Migration
Switch from Zendesk or Freshdesk in an afternoon
One-click import brings your conversations, help-center articles, and macros with you. Conversations land in the inbox with their full history, articles instantly power BIX's answers, and your macros appear in the composer exactly where your team expects them — nothing gets left behind, and nobody starts from zero.
Export your data
Pull your conversations, help-center articles, and macros out of your current helpdesk with its standard export.
Upload the JSON
One-click import maps everything automatically — conversations land in the inbox, articles in the help center, macros in the composer.
BIX starts answering
Your imported articles instantly power BIX's answers, so it resolves customers from your own content on day one.
Ready for customer service
that feels effortless?
Give your team faster, more personal support with a helpdesk and AI Agent that work as one.
Free 14-day trial · Cancel anytime · No credit card required
Migrate from Zendesk or Freshdesk with our free import tools — conversations, articles, and macros included.